At Velnora, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Return Eligibility

Items may be returned within 14 days of delivery.

To be eligible for a return:
* The item must be unused and in its original condition
* The item must be in the original packaging
* Proof of purchase is required

Non-Returnable Items

For hygiene and safety reasons, certain items such as used earbuds, headphones or personal accessories may not be eligible for return unless defective.

Damaged or Defective Products

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the issue. We will review the case and provide a replacement or refund if approved.

Refund Process

Once your return is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Order Cancellations

Orders may be canceled within 12 hours of purchase. After this period, the order may already be in processing and cannot be canceled.

Contact

For return requests or refund assistance, please contact:

support@velnoratech.com